Events    Press Releases   Contact Us

PVSentinel ICSR Operations

Home / Products / PVSentinel ICSR Operations

Achieve Absolutely Efficient Safety Case Management by Integrating with Leading Safety Systems

Business Need

Case assignment in safety systems is basically a manual job making it very tedious for the workflow manager to assign cases to individuals. This challenge of case assignment is particularly accentuated in a scenario of globally dispersed teams. Based on the case count and team availability, the workflow manager has to perform a periodic reconciliation of cases’ statuses and then start the process of assigning and re-assigning the cases to ensure their speedy processing.

Managers are finding it extremely difficult to obtain an overview of their team’s productivity and efficiency as there is a lack of insights to help them make their decisions. There is an absence of informative dashboards in the safety systems which are in use.

Gaining an overview of the team performance becomes even more complicated when Pharma companies have more than one MAH configured as different tenants in a single safety system or in multiple ones and when a Service Provider is processing cases for multiple Pharma companies on multiple safety databases.

Introduction

PVSentinel ICSR Operations provides digitalization and automation of case assignment along with insights on the case and user progress. Cases can be auto assigned to users thereby reducing the manual work of a workflow manager. Based on the insights displayed, the workflow manager can re-assign the cases if need be.
Managers are provided with complete insights of the case processing business workflow. They are given information on different insights such as case details, user details and the details of the time taken to process the case. This information helps them assess their team’s productivity and efficiency. The insights are provided across the various safety systems available in the organization.

ICSR Operations allows the manager to track team performance and efficiency across multiple safety systems. The module integrates and displays all the different insights in a single dashboard.

Benefits

  • Automated Case Assignment
  • Intelligent Insights on User Workload
  • Increased Efficiency in Case Processing
  • Noticeable Cost Reduction in Processing
  • Enhanced Productivity Levels of Processing Teams

Features

  • Seamless Integration with any safety system
  • 40+ Dashboards available
  • Auto assignment of cases based on various variables such as Sites, Workflow Groups etc.
  • Integration with ICSR Quality Review
Analytics

Let Us Know How We Can Help You

    Digital Transformation Catalyst For The Pharmaceutical Industry

    The Asia Pacific Pharma Market which is the second largest after the North American market is predicted to cross $280 billion by the year 2021. In today’s rapidly evolving business landscape, pharmaceutical companies have shifted the focus from ‘Volume’ to ‘Value’ for increasing the quality of customer experience. With a gradual shift from product to [...]

    Our Response to COVID-19

    At Techsol Corporation, we are closely monitoring the impact of coronavirus (COVID-19) as it continues to affect across the world. As always we are committed to supporting your business and provide continuity of service as the information around the virus continues to unfold. We realize that in this time of crisis, it is critical that [...]

    ‘MedInquirer’ – making its presence felt as a Global Medical Information Management System

    From its inception in 2010, Techsol has invested in development of web based medical information system to provide pharma companies an effective inquiry management system. Techsol’s MedInquirer is a next generation, comprehensive, end to end medical information management system that will optimize global compliance and customer satisfaction. Joe Pierce, Founder CEO, Endpoint Technologies shares his [...]