Case Study: Extending a Medical Inquiry Management System to Optimize Global MI Operations
Presented by: Steve Hynes, Director of Medical Information Systems, Techsol Corporation
July 30-31, 2019 | Boston, MA
Doubletree Suites by Hilton Boston – Cambridge
As the management and distribution of Medical Information increasingly transitions to a global approach, having a medical inquiry management system that meets these needs is essential. The benefits of globalizing MI often center on knowledge transfer: handling inquiries more efficiently, providing consistent responses to customers anywhere in the world, and capturing global data, trends and insights. However, these benefits cannot be achieved without an MI system that provides the functionality and processes required to support operations at the global, regional, and local level. This case study highlights how the partnership between a biotechnology client and the MI technology vendor facilitated this successful transition. We will review the client’s strategy to extend the MI system, the approach taken to streamline contact center processes, the challenges overcome by the vendor, and the outcomes of successfully extending the MI system to a global-support model.
JUNE 23-27, 2019 | SAN DIEGO, CA
We’re exhibiting at the DIA 2019 Global Annual Meeting in San Diego, CA from 23rd – 27th June 2019. Do meet us at Booth #2108 to know more about our Global Medical Cloud Solutions.
June 27, 2019, | The Prado at Balboa Park in San Diego, 1549 El Prado, Suite 12 San Diego, CA 92101
Techsol Corporation cordially invites you to join us at our MedComm Technology Seminar (MTS West 2019) to learn about new digital trends and innovations that can optimize your medical communications business function
April 9–10, 2019,| DoubleTree by Hilton Philadelphia Center City
Life science industry thought leaders come together to share deep domain expertise, insights, and best practices. Join us at this thought-leading and idea-provoking conference designed for your industry—and your business
April 11, 2019, | Princeton Marriott at Forrestal, 100 College Rd E, Princeton, NJ 08540
Techsol Corporation cordially invites you to join industry Executives at MedComm Technology Seminar (MTS Princeton 2019) to discuss and highlight new digital trends and innovations that can optimize your global adverse event and product complaint reporting and streamline your medical communication response workflow in providing accurate and timely medical information
April 15 – 17, 2019, | Pennsylvania Convention Center | Philadelphia, PA
In 2019, we are proud to be the only event to gather over 50 Global Heads of Safety and Pharmacovigilance, as well as 150+ other speakers from the leading pharmaceutical companies and emerging biotechs
March 18 – 20, 2019, | Loews Sapphire Falls Resort, 6601 Adventure Way,Orlando, FL 32819
DIA’s Medical Affairs and Scientific Communications Forum is designed for medical affairs professionals, by medical affairs professionals. This forum provides a comprehensive understanding of the regulatory and compliance environment directly affecting the daily activities of medical affairs and scientific communication professionals
January 28 – 30, 2019, | Omni Shoreham Hotel, Washington, DC
We’re exhibiting at the DIA Pharmacovigilance & Risk Management Strategies Conference in Washington, DC on 28th, 29th and 30th January 2019. Do meet us at Booth #06 to know more about our Global Medical Cloud Solutions
November 14 – 15, 2018, | Hotel Savoyen Vienna, Austria
We’re exhibiting at the DIA 12th Annual European Medical Information and Communications Conference in Austria on 14th & 15th November 2018. Do meet us at Booth #15 as we would love to interact with you
Thursday, 1st November 2018, | 3:00 pm to 6:00 pm, | DoubleTree by Hilton Hotel, Boston-Cambridge
Techsol Corporation, a niche information technology company specializing in offering innovative Cloud-based Software Solutions and services to the Global Pharmaceutical, Medical Device, Life Sciences, and Healthcare industries, presents our first MedComm Information Seminar – East.
The objective is to bring together Medical Information and Medical Affairs Professionals to explore some of the challenges and relevant issues faced by those involved in recording and responding to Medical Inquiries (MIs), Adverse Events (AEs) and Product Complaints (PQCs)