Key Solution Benefits
MedInquirer Self-Service Portal enables the accurate digital display of medical information and related resources for all your commercial and pipeline products
Will be available 24×7 – 365 days as a user-friendly self-service medical information portal for different types of customers
With self-qualification, your customers can access the portal over mobile, tablets, laptops or desktops over a secure browser
The user interface can be configured as per your company’s branding guidelines with consistent look and feel
Customers can easily search and access product and scientific information like FAQs and approved documents
With MedInquirer Self-Service Portal, customers can quickly submit online Medical Inquiries, report an Adverse Event or a Product Complaint
The intuitive user interface can display dynamic content such as patient assistance videos, interactive self-help guides etc.
Keep your customers informed on new events and provide ready access to support contact information across global regions
With the LIVE Chat functionality, customers can interact with your agents to get medical information
Allows configuration of custom online Request forms (Eg: Product samples, sales rep info, etc.) and external links to other portals
Additional information on research grants, clinical trials, IITs, payers, insurance coverage, etc. can be easily setup
Get continuous feedback from your customers on patient experiences, product quality, service quality etc. through portal surveys
MedInquirer Self-Service Portal can be integrated with your medical information database to support fulfillment needs
Allows content to be fetched and displayed from Content Management Systems
Includes different reports for tracking page visits, inquiry submissions and content usage.
Advanced analytics provides insights on product performance, disease state, etc. based on customer interactions
Is your organization planning to provide online medical information to customers through an interactive digital channel? Or
Are you planning to replace your current static medical information website with a collaborative customer portal?
Do you want us to optimize your current HCP Engagement and Patient Support processes?
Techsol’s MedInquirer Cloud Is Selected as the Preferred Medical Information Management Platform by a Global Pharma Company and a North American Contact Center
Techsol is proud to report that a Global Medical Information Contact Center located in the United States
As the management and distribution of Medical Information increasingly transitions to a global approach, having a medical inquiry management system that meets these needs is essential
Join this webinar for a discussion of the most common medical communications business challenges and potential solutions.This event will also feature a live demonstration