Key Solution Benefits

Self Support Medical Information

MedInquirer Self-Service Portal enables the accurate digital display of medical information and related resources for all your commercial and pipeline products

24_available

Will be available 24×7 – 365 days as a user-friendly self-service medical information portal for different types of customers

Self Service

With self-qualification, your customers can access the portal over mobile, tablets, laptops or desktops over a secure browser

MedInquirer User Interface

The user interface can be configured as per your company’s branding guidelines with consistent look and feel

Search Image

Customers can easily search and access product and scientific information like FAQs and approved documents

Medical Information

With MedInquirer Self-Service Portal, customers can quickly submit online Medical Inquiries, report  an Adverse Event or a Product Complaint

Assistance on Patience Safety

The intuitive user interface can display dynamic content such as  patient assistance videos, interactive self-help guides etc.

Customer Support

Keep your customers informed on new events and provide ready access to support contact information across global regions

Live Chat Image

With the LIVE Chat functionality, customers can interact with your agents to get medical information

Sales Contact Form

Allows configuration of custom online Request forms (Eg: Product samples, sales rep info, etc.) and external links to other portals

Patience Assistance Program

Additional information on research grants, clinical trials, IITs, payers, insurance coverage, etc. can be easily setup

Medical Information Reporting

Get continuous feedback from your customers on patient experiences, product quality, service quality etc. through portal surveys

Database

MedInquirer Self-Service Portal can be integrated with your medical information database to support fulfillment needs

CMS Image

Allows content to be fetched and displayed from Content Management Systems

Reporting Format

Includes different reports for tracking page visits, inquiry submissions and content usage.

Advanced Analytics CareIRT

Advanced analytics provides insights on product performance, disease state, etc. based on customer interactions

Is your organization planning to provide online medical information to customers through an interactive digital channel? Or

Are you planning to replace your current static medical information website with a collaborative customer portal?

Do you want us to optimize your current HCP Engagement and Patient Support processes?

Related Posts

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Techsol is proud to report that a Global Medical Information Contact Center located in the United States

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6th Annual Customer Centric Medical Information Conference

As the management and distribution of Medical Information increasingly transitions to a global approach, having a medical inquiry management system that meets these needs is essential

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Recent Technological Advancements in Medical Communication

Join this webinar for a discussion of the most common medical communications business challenges and potential solutions.This event will also feature a live demonstration