Overview of Medinquirer Self-Service Portal

MedInquirer Self-Service Portal allows HCPs, Non-HCPs and Patients to easily interact with Pharma and access accurate online Medical Information about the company’s products.

Key Features

  • Has Built-in Visitor Qualification for HCPs & Non-HCPs
  • Can be tailored to have the Pharma company brand look & feel
  • Allows display of Configurable Online MI / AE & PC Data Capture Forms
  • Information and scientific content provisioned to be available on portal can be searched and accessed
  • Allows display of other content such as Therapeutic Areas, Products and other programs like PAP, Clinical Trials, etc.
  • Online Requests & AE/PC Submissions automatically creates a case in MedInquirer
  • Can also be integrated easily with other Medical Information Systems
  • Includes different reports for tracking page visits, inquiry submissions and content usage
  • Supports Customer Online chat with MI team
  • Very responsive and be accessed over desktops, tablets and mobile phones

Solution Benefits

  • HCPs & Non-HCPs can quickly submit an online Medical Information Request or report an Adverse Event or Product Complaint for a specific product
  • They can easily know more about the company products by searching and accessing provisioned FAQs and other Content directly on the portal

Sponsors

  • Can leverage another digital channel to empower their customers through LIVE chat interaction and by providing accurate medical information
  • Develop more insights about their product performance and customer needs with the portal reports & dashboards