MedInquirer Integration

What are the Integration Channels supported by MedInquirer?

To facilitate seamless stakeholder collaboration and lean business processes, MedInquirer is designed to enable bi-directional integration paths using validated RESTful APIs.

Following are the list of external applications and systems which can be integrated with MedInquirer.

Case In-take Integration Overview & Benefits
  • CRM Systems – Veeva CRM, SFDC, etc.
  • Web Medical Inquiry Form
  • HCP & Self-Service Portals, Chat Apps
  • Call Center Telephony (CTI)
  • All upstream integrations are established with certified APIs of MedInquirer
  • On successful receipt of external data, a new MI Case is directly created within MedInquirer
  • Since the integration is bi-directional, an acknowledgement alert is auto-sent with the status of case creation
AE & PQC Processing  
  • E2B compliant Drug Safety Systems – Oracle Argus Safety, etc
  • Product Quality Systems – Trackwise, etc.
  • All Adverse Events captured in MedInquirer can be directly transmitted to E2B compliant Drug Safety systems for regulatory reporting
  • PCs in MedInquirer can be transmitted as XML files which can be later processed directly into PQC systems for further analysis & review
MI Content Management  
  • MI Content Publishing – Veeva Vault, MS Office, Sharepoint, etc.
  • References & Bibliography – EndNote
  • Eliminate manual upload of scientific content from external source
  • Improves compliance as only the most recent content is made available in MedInquirer
  • Content usage metrics can be tracked in source applications
  • Automated display of references from scientific literature
Other Apps  
  • Email Integration with MedInquirer Inbox – Exchange Server
  • Eliminates manual login to email systems
  • All emails sent and received for medical communications are available directly within MedInquirer
  • All case related queries and responses can be sent directly from MedInquirer
  • Mobile platforms – Android, iOS
  • The MI mobile app facilitates case processing for Field Reps & MSLs
  • All incoming inquiries captured in the MI app will be instantly available in MedInquirer for further processing.
  • Customer Master Data Management Systems (MDM)
  • With MDM integration, all customer data from CRM application can be made available within MedInquirer for faster case data entry
  • Reporting & Analytics applications – Tableau, OBIEE, Cognos, etc
  • Data from MedInquirer can be exported directly to external reporting applications
  • Built-in database views are readily available to report all case data and associated information
  • Single Sign-on using SAML – Okta, OneLogin, etc.
  • MedInquirer fully supports SSO with SAML and LDAP for user authentication
  • Reduces login and password management complexities
  • Facilitates organization-specific security requirements
Industry Partner Integration Overview & Benefits

Techsol is the only Technology Partner of Veeva in the medical information space.

MedInquirer Veeva® CRM integration

  • Incoming medical inquiries received by the sales team in Veeva ® CRM can be readily made available in MedInquirer for speedy response fulfillment

MedInquirer Vault® MedComm integration

  • Allows the approved medical information content stored in Vault to be readily available in MedInquirer for the preparation of response packages.

  • As a specialized partner with Oracle, MedInquirer has certified integration with Oracle Argus Safety application
  • All Adverse Events captured in MedInquirer can be directly transmitted to Argus Safety for regulatory reporting

MedInquirer mobile app can be used on both Apple Android devices by MSLs and Field Representatives for:

  • Medical Inquiry Capture
  • Browsing Content
  • Completing Response Fulfillment
  • Tracking all submissions

MedInquirer cloud is hosted on a GxP validated AWS Cloud platform. It has security and quality certifications such as ISO 9001, ISO 27001, ISO 27017, and ISO 27018 and the platform is SOC-2 compliant.

MedInquirer Cross Product Integrations Approach

MedInquirer Cross Product Integrations Approach