Steve Hynes joins Techsol as Director, Medical Information Solutions. Steve has extensive pharmaceutical industry experience including more than a decade with Vertex Incorporated and Sanofi Genzyme. As Associate Director for Global Medical Information at Vertex, Steve was responsible for working with the leadership team to implement the global strategy, manage special projects, and lead operational activities. In this role, he helped launch the company’s first global medical information database. Steve collaborated with Medical Information teams in the US and Europe, vendors, Drug Safety and Quality partners, and teams at four regional outsourced contact centers to successfully launch this new system. In addition to this global project, Steve also managed the regional contact centers and was responsible for designing an analyzing metrics and key performance indicators of contact center service and support. Prior to Vertex, Steve was responsible for managing a team of Medical Writers and an outsourced contact center responsible for handling over 25,000 inquiries annually. In addition, he provided support for the launch of Genzyme’s first the global medical information database.