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6th Annual Customer Centric Medical Information Conference
July 30 @ 12:00 pm – July 31 @ 12:00 pm
Doubletree Suites by Hilton Boston – Cambridge
As the management and distribution of Medical Information increasingly transition to a global approach, having a medical inquiry management system that meets these needs is essential. The benefits of globalizing MI often center on knowledge transfer: handling inquiries more efficiently, providing consistent responses to customers anywhere in the world, and capturing global data, trends, and insights. However, these benefits cannot be achieved without an MI system that provides the functionality and processes required to support operations at the global, regional, and local levels. This case study highlights how the partnership between a biotechnology client and the MI technology vendor facilitated this successful transition. We will review the client’s strategy to extend the MI system, the approach is taken to streamline contact center processes, the challenges overcome by the vendor, and the outcomes of successfully extending the MI system to a global-support model.
Case Study: Extending a Medical Inquiry Management System to Optimize Global MI Operations
Presented by: Steve Hynes, Director of Medical Information Systems, Techsol Corporation