Techsol’s Argus Service Desk (ASD) practice provides a comprehensive framework for effectively managing the maintenance and support activities of Argus Safety. Our Argus application champions, SMEs along with DBAs assist global customers with incident, request and change management of applications with underlying hardware and infrastructure.
Argus Service Desk is cost-effective and can be provided on a 24X365 or “Business Day” basis to ensure that performance and uptime are tailored to your organizational needs. The flexible package consists of package based or ticket-based models that proactively manages your environment to ensure that guaranteed support against agreed service level agreements is delivered.
Our Argus Service Desk offerings provide following unmatched benefits to the customers:
Reduced maintenance costs.
Continuity of service.
Stable application environments with assured SLAs.
High quality standards.
ITIL (Information Technology Information Library) based service delivery.
Our Argus Service Desk portfolio includes Level 1, Level 2 and Level 3 technical & functional supports with specializations in:
Configurations, custom reports development and management.
Medical dictionary upgrade.
Patch application activities as part of application maintenance.
Business users and password management.
Functional support for business user queries.
Third party software integration.
SOP & regulatory compliance checks.
Application upgrade to new versions.